FreshDesk provides SAML Single Sign On for users. 

SAML provides an open-standard for exchanging authentication and authorization information between parties, in particular, between an identity provider and a service provider. An identity provider (such as idQ Enterprise) is a service that manages user identities. Users who are authenticated by the identity provider can obtain a token to log in to FreshDesk. 

idQ Enterprise provides a passwordless authentication for logging in to FreshDesk via SAML protocol. To be protected by idQ Enterprise Platform, FreshDesk needs to be integrated with idQ Enterprise. idQ Enterprise enables users to securely log in to FreshDesk by scanning an idQ QR code using an idQ Trusted Device.  Authorization is performed by inBay’s idQ Enterprise located on the Internet cloud.

This guide describes how to perform configuration to integrate FreshDesk with idQ Enterprise so that users can log in to FreshDesk through SAML authentication via idQ TaaS.


  1. FreshDesk account with administrative privileges.
  2. Need the Fully Qualified Domain Name (FQDN) of your organization's FreshDesk.
  3. Need the FQDN of your organization's idQ Enterprise.
  4. SHA-256 fingerprint of the SAML certificate derived from the certificate of your organization within idQ Enterprise.  Instructions to create this fingerprint are found in the FreshDesk - Configuration instructions section.
  5. Software to create the SHA-256 fingerprint derived from the certificate of your organization within idQ Enterprise.
  6. FreshDesk SAML SP Metadata XML file for idQ Enterprise. Instructions to create this metadata file are found in the idQ Enterprise - Configuration of FreshDesk section.



Email: support@inbaytech.com

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